A Report On The Housekeeping Department - 1674 Words

Introduction Housekeeping department is an important part of each hotel, which related to the hotel reputation and quality of services. There is a high labour intensive in the hospitality sector. The housekeeping department has a high demand of the room attendant. This research will conduct with the personal housekeeping experience in Meriton Serviced apartments. The Meriton serviced apartments are belong to the Meriton group, which is the largest and leading residential developer in Australia. Harry Triguboff is the founder and managing director of Meriton Group. Meriton has over 5000 rental apartments and more than 5000 serviced hotel apartments in Sydney, Brisbane and Gold Coast (Meriton Group 2016). Zetland Meriton serviced apartment is one of the popular hotel apartments in Sydney. It located near central of Sydney and Sydney Airport. This good location made a highly desirable hotel accommodation option for tourists or business group. Zetland Meriton serviced apartment is comprised of 334 ov ersized luxury suites with nicely views and position. The layout of suites is 1, 2, 3 bedrooms, with kitchen, large dining room, bathrooms, study room and balcony. Unlike the traditional hotels, the Meriton serviced apartments’ layout designs like a home. Because Meriton serviced apartment is aim to provide the guest who away home and feel stay at home. In Zetland Meriton, the housekeeping department requires at least 30 room attendants work every day, to ensure the productivityShow MoreRelatedA Report On The Housekeeping Department850 Words   |  4 PagesHousekeeping department is an important part of each hotel, which related to the hotel reputation and quality of se rvices. There is a high labour intensive in the hospitality sector. The housekeeping department has a highly demand of the room attendant. This research will conduct with the personal housekeeping experience in Metiton Serviced apartments. The Meriton serviced apartments are belong to the Meriton group, which is the largest and leading residential developer in Australia. Harry TriguboffRead MoreThe Role of the Housekeeping Department1241 Words   |  5 PagesHousekeeping Role of the housekeeping department The housekeeping department in any hotel is the department that is concerned with ensuring that the hotel rooms are kept neat and clean at all times and deals with all other ancillary services that are attached to the hotel. It is also the department that deals with ensuring the reputation of the hotel is kept high since it maintains a standard of cleanliness in the hotel that gives it this reputation. When in the hotel, one feels comfortableRead MoreThe Success Of A Guest s Stay At A Hotel Essay829 Words   |  4 Pages CASE STUDY 2 EXECUTIVE SUMMARY The success of a guest’s stay at a hotel hinges on the communication of the hotel departments and its staff members .The object for most hotels is not to show the guest how much effort and work goes into making sure his or her stay goes off without a hitch rather, the intended objective is for it to appear to the guest as if the delivery of service is seamless, easy, natural and instantaneous. The delivery of service should appearRead MoreDefinition Of Reflective Learning Statement1204 Words   |  5 Pagesdays, I worked in the Housekeeping Department, and tried almost all of the positions in this department. These positions are Housekeeping Officer (RA), Housekeeping Supervisor, Assistant Housekeeper, Order Taker, Housekeeping Attendant for Public Areas (PA) and UL Attendant. As a Housekeeping Officer, the main duties are making up the rooms, cleaning other areas of the allocated floors, assigning newspaper to rooms, receiving and handling orders from Order Takers, Housekeeping Supervisor and GuestsRead MoreImportance Of Revenue Management For Operations And Room Division Operations Management1123 Words   |  5 PagesIntroduction This report focuses on the relevance of revenue management to operations and room division operations management. The relevant legislations and regulations required in room division operations management will be analysed. Further the roles and responsibilities of some accommodation and reception staff will be reviewed. The report will also concentrate on the services offered by rooms division in relation to accommodation and front office departments. Since the report concentrates on theRead MoreThe Hospitality Industry : A Broad Range Of Fields Within Service Industry Essay1632 Words   |  7 Pagescomfort and serving others. Departments in Hospitality Industry ïÆ'Ëœ Front Office Operations †¢ Room Division The rooms division is the â€Å"nerve center† for most hotel’s operations and perfectly states â€Å"Everything Begins with the Rooms Division† It is responsible for guest check-in and check-out, mail and information services, and concierge services such as tour booking, reserving theatre and restaurants, providing airport taxi service, etc. †¢ Sales and Marketing This department is setup to ensure the hotelRead MoreHotel Personnel1236 Words   |  5 PagesThe Hotel Director is responsible for all hotel departments onboard and supervises all hotel department heads to ensure company standards and procedures are being upheld, in an effort to maximize guest service and satisfaction. The Hotel Director oversees crew morale onboard and allocates crew cabins.   They are directly involved in the maximization of onboard revenues and will monitor and control expenses and requisitions of all hotel departments.   The Hotel Director ensures all group functionsRead MoreEssay on Housekeeping and the Guest Cycle1281 Words   |  6 Pagesposed in Rooms Division; which are specifically the Housekeeping and Front Office departments. As these two departments are one of the key functions in any hotel, because the first contact or impression the guest would experience would be from the moment they enter the hotel. The next unforgettable experience would be t he room they would be staying at; it could make or break the guests’ impression of the hotel. Basically, if the Housekeeping did not do a good job in cleaning the room or if theRead MoreThe Structure of the Hotel Industry1587 Words   |  7 Pagesrunning a local police department, the organizational structure would be very different from the structure used to run a department store. The type of structure used in a organization has the potential to increase or prohibit productivity. Differentiation The differentiation organizational structure is a team-based, functional approach. The structure separates the company into different teams that are specialized to accomplish a specific task. This is commonly seen in departments within a company.Read MoreThe Hotel Organisational Structure1295 Words   |  6 Pagesspecialised the tasks. Large hotels have bigger resident populations and provide more services than do many small towns. Hotel organisations follow the pattern of other business institutions. They break up the work force into separate departments, with each department entrusted with a share of the duties and services. Coordinating the whole, unifying the different specialities and directing their joint efforts is the job of the general manager. To gain an overall understanding of hotel organisation

Five Personality Ultimate Apple Marketing Strategy

Five personality ultimate Apple marketing strategy 1. have not the first marketing campaign Often the more unknown things coming, the more people will want desperately to know the truth. Curiosity killed the cat, said that this human nature, good people and enterprises to take advantage of this crowd and watch the mind, can you also can do that using low-cost publicity. For example, singer Faye Wong, the singer has a number of days after the amazing and ultra-loyal fans, and not to please her fans, her proud and independent, and often makes the collapse of personality emerge remarks. But this is her character, attracting many loyal fans chase worship. Filled with commercial promotion in the world, to create a momentum of its†¦show more content†¦Jobs are trying to make innovative products are in line with the eyes of Apple s consumer culture imprint, each are almost ecstatic to consumers: This is my apple! In fact, customers do not want to be flattering to meet, and sometimes tried to please but to make them their loss, it would tempt the appetite to stimulate their interest. Modern marketing claims: As long as the customer needs, to the number of how many. And human nature is the intentional control of the marketing supply, allow customers to easily be met: You want it? Out of stock, next time try. Many Apple products before and after the release of its launch, there will be a lot of shortages. This way the hunger caused by the market, but its use reached a pinnacle. Agree with my values, is to my customers, please follow me. Apple s marketing has been used to call the spirit and values, and guide consumers, and beyond the pure product level, which is the highest level of brand marketing to pursue it. The difference is real, others to educate consumers, Steve Jobs is to attract, take the bait. 5 .word of mouth marketing - the mobile phone from the era of communication tools into toys Marketing must be amused, so people have the joy of spontaneous voluntary participation. In normalizing the current microblogging network, iPhone, entertainment and popular fashion as a tool. High popularity on the microblogging entrepreneurs, celebrities are amused with the iPhone send a message, theShow MoreRelatedMarketing Essay1411 Words   |  6 PagesQuestions for Lesson 1 Define marketing and the two goals of marketing. As a company president, explain why each of the two goals of marketing is important to your company. Give examples. Marketing deals mainly with customers although it can have many definitions. This simplest definition is: Marketing is managing profitable customer relationship. (Kotler Armstrong, 2008). Marketing has two main goals of attracting new customers and keeping current customers. In my company the goals of attractingRead MoreApple Iphone - How It Gained Popularity in the Mass Market.5264 Words   |  22 PagesApple iPhone: How it has gained popularity in the mass market. INTRODUCTION This case study examines Apple Inc and aims to deconstruct how Apple has employed a variety of marketing techniques to understand its customers and deliver the iPhone to the global mass market. The iPhone has revolutionised the smartphone market through savvy customer driven product design and effective marketing. Bajarin (2011, p.1) suggests that with the global smartphone category projected to grow at 49.2% over theRead MoreTips For A Business School Program1527 Words   |  7 Pagessolutions and developing strategies for Caribu to expand into the wider educational market. Caribu is a children’s video calling and reading start-up created by Imperial alumni. By integrating children’s books into a simple, child-friendly video calling app, Caribu brings together interactivity and education to create an exciting communication tool for the modern family. The company has been picked up by the likes of Daily Mail, Wired and Forbes. It has been featured in the Apple App Store in over 120Read MorePositive Attitudes3697 Words   |  15 PagesWith reference to appropriate consumer behaviour models and theories explain how marketers try to generate positive attitudes towards brands. Your answer should make frequent use of examples of the marketing activities of an organisation of your choice. |consumer attitudes are learned, stored and retrieved and use of examples (attention, perception, learning, | |memory systems and processes) 35% | |attitude modelsRead MoreSegmenting, Targeting, Positioning of Ipad2823 Words   |  12 PagesINTRODUCTION Marketing is an organizational function and a set of process to creating, communicating, and delivering value to customers and for managing customer relationship in ways that benefit the organization and its stakeholder. To delivery its value, the company needs a marketing plan and strategy. The objectives of a marketing strategy are to identify a target market and develop a marketing mix that will appeal to those potential customers. Decisions regarding the ideal marketing mix can beRead MoreLaunch of New Tablet Pc7236 Words   |  29 PagesMarketing Plan 2011 Ideal Consultants Group Apple Company Table of Contents Executive Summary Executive Summary 3 Introduction 3 Purpose of the Report 3 Unique Feature 4 Scope of Report 4 Company Profile and Information 4 Apple’s Operation 4 Apple Sets Singapore Plant 5 Mission Statement 5 Apple’s Product 5 Branding Strategies 5 Our Product 6 Unique Feature 6 Other Main features 7 Attributes 8 Image of the iDEAL Tab 8 External Analysis 8 Political Regulatory 8 EconomicRead MoreApple - Design Thinking and Innovation at Apple7835 Words   |  32 Pagesbeginnin ined in the U cial strength a the worst rec n and annua General Elec firms had larg ned to Apple, Jobs, after all as coming bac ore commitme nce being fou uter hardwa hone, and re els. Moreover ublishing bus r and its appl hs after launc one who used miliar object. So pple’s succes g. It came fro ire to develop c within the f dreams of mi its eyes on the s Apple ven etitors, the r any often def _______________ and independent r solely as the basis ineffectiveRead MoreExecutive Summary of Htc4262 Words   |  18 Pages Apple (Computer) Inc. Whither the MAC? | Case Study Analysis | Strategic Analysis in terms of Capabilities Analysis amp; Five Force Model | Submitted by : Muhammad Saad Dasti Section B | 1. Prepare a Five Forces Analysis  of the personal computer industry. (Think of your traditional Windows based PC.) How attractive is this industry? In order to properly identifyRead MoreThe Life and Legacy of Steve Jobs Essay2786 Words   |  12 PagesOF CONTENT Why Steve Jobs? -----------------------------------------------------------------------------------------------------2 Leadership period (1996-2011) -----------------------------------------------------------------------------------3 Personality traits-------------------------------------------------------------------------------------------------------7 Leadership style-------------------------------------------------------------------------------------------------------7 Management sRead MoreMarketing Analysis : Branding And Branding Essay7914 Words   |  32 Pagessellers and to differentiate them from those of competitors. BRANDING Branding is a process, a tool, a strategy and an orientation. Branding is†¢ the process by which a marketer tries to build long term relationship with the customers by learning their needs and wants so that the offering (brand) could satisfy their mutual aspirations. Branding can†¢ be used as a differentiation strategy when the product cannot be easily distinguished in terms of tangible features (which invariably happens in

Ethical Challenges Case Study Volkswagen Ethical Scandal

Ethical Challenges Case Study Volkswagen Ethical scandal Managing Organizations and Teams MANA – 6372 – 01 For Professor Gerald Burns By Venu.Velpula Dallas Baptist University Feb 1, 2017 Definition: The word Ethics is defined as a system of moral principles. They affect how people Make decisions and lead their lives. Though the ethical dilemmas face by certain companies may be specific to their industry or company other types of ethical issues are common to the types of organizations. Handling the ethical decisions with wisdom is especially important for small businesses, given the potentially devastating effects these companies may face if such†¦show more content†¦Finance: The 2008 financial Crisis caused critics challenges to U.S and European financial Institutions and regulatory bodies. In past financial ethics was somewhat overlooked because of the issues in financial divisions are addressed in different point of view. Mostly they are considered as a matter of law instead of an ethic. In this Paper I would like to discuss a real time example of a company which faced a ethical scandal in 2016 and how they resolved its case. Volkswagen Scandal a Case study in Bad Corporate Ethics. Key History of Volkswagen: Volkswagen is German automaker in 1937 by German Labour Front and headquartered in Germany. Volkswagen Group is the largest automaker worldwide currently. Volkswagen is the large international corporation in charge of multiple car and truck brands including Audi, Seat, Lamborghini, Bentley, Bugatti and Skoda. Volkswagen has a largest share market of 20% in the world market. Volkswagen has many factories in the world including Manufacturing, assemble of vehicles for the available local markets. Problem: Volkswagen’s diesel emission is a complete failure offers a valuable lesson to corporate how to react when they put themselves into ditches and roads. Volkswagen were equipped with a software that turned on their pollution control systems were tested properly but got disabled them when they actually on the road, this made aShow MoreRelatedBusiness Ethics : A Company s Attitude And Conduct Toward Employees, Customers, Community, And Stockholders Essay1512 Words   |  7 PagesEthics† comes across my path prior to going back to the credible and reliable resources I think about trust between parties, good deeds, and to a wide extend adherence to laws. The dictionary of Investopedia website defines Business Ethics as â€Å"The study of proper business policies and practices regarding potentially controversial issues, such as corporate governance, insider trading, bribery, discrimination, corporate social responsibility and fiduciary responsibilities. Business ethics are oftenRead MoreThe Principles Of Teamwork, Leadership Practices, And How These Influenced Business Outcomes Essay1962 Words   |  8 PagesOnce known for quality automobiles, Volkswagen is now perceived as a global corporation that deliberately deceived the U.S. government and defrauded customers. In this paper our team investigated the principles of teamwork, leadership practices, and how these influenced business outcomes. Research indicated that Volkswagen’s corporate culture has not always been the best. Dictatorial executive leadership and a culture where â€Å"success at all costs† outweighed ethics created an environment hostile toRead MoreAnal ysis Of The European Commission S Pyramid ( A. Carroll Essay1089 Words   |  5 PagesïÆ'Ëœ FROM CAROLL’S PYRAMID (A. 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These cases are not representative of the entire spectrum of today’s business environment; in fact, there are a number of companies whoseRead MoreToyota: an Example of â€Å"Good† Corporate Governance1883 Words   |  8 Pagesfairness and justice.† Clearly, examples such as Enron, WorldCom, and even Conrad Black tested society’s views on sound ethi cal business and the link to what society sees as â€Å"good† governance practices. Although the controversies involve issues matched in variety only by the types of companies, they all virtually involve some form of abuse of stakeholders trust. These cases are not representative of the entire spectrum of today’s business environment; in fact, there are a number of companies whoseRead MoreCorporate Social Responsibility And Csr1869 Words   |  8 Pagesand Google. Many executives now consider CSR an important aspect in investment decisions. But has CSR really yielded benefits for an organisation? Many arguments can be made on that, however, this report will seek to critically examine the business case around three main viewpoints: gaining competitive advantage, managing risks and reducing costs, and improving transparency and accountability. Gaining competitive advantage One argument forcing an increase in CSR activities is for companies to gainRead MoreSiemens : Meeting Global Local Needs2727 Words   |  11 Pagesis already setup for them. In some countries similar to the home country will be easy for organisations to operate and countries different from home country and with different laws will be challenging for organisation to operate. f-environmental ethical: standards, regulations, culture environmental factors will be concern about the nature; such as global warming, pollution, wastes etc. internal environment: it is the environment with-in the organisation; internal environment is the environmentRead MoreSiemens : Meeting Global And Local Needs Executive Summery2999 Words   |  12 Pagesis already setup for them. In some countries similar to the home country will be easy for organisations to operate and countries different from home country and with different laws will be challenging for organisation to operate. f-environmental ethical: standards, regulations, culture environmental factors will be concern about the nature; such as global warming, pollution, wastes etc. internal environment: it is the environment with-in the organisation; internal environment is the environmentRead MoreBusiness Ethics and Global Economy10535 Words   |  43 Pages6433ch10.qxd_lb 10/19/06 10:43 AM Page 260 CHAPTER OBJECTIVES ââ€"† CHAPTER 10 Business Ethics in a Global Economy CHAPTER OUTLINE Ethical Perceptions and International Business Culture as a Factor in Business Adapting Ethical Systems to a Global Framework Global Values The Multinational Corporation Sexual and Racial Discrimination Human Rights Price Discrimination Bribery Harmful Products Pollution and the Natural Environment Telecommunications Issues Intellectual-Property Protection WorldRead MoreJuran Trilogy5248 Words   |  21 Pagesdawn of the Industrial Revolution at the turn of the 19th century, the threat of war, the Great Depression, some manufacturing companies were looking to increase production rates, thus hoping to increase their overall profitability margins. Many challenges were faced by these companies through these difficult times and some leaders offered ideas and solutions that they hoped would help solve some of these grave concerns. Dr. J M Juran was one of these great scholars, whose ideas were centered on

Education for Rizal Education for me Essay Example For Students

Education for Rizal Education for me Essay Every now and then my parents keep on telling me that my education should be In the number one slot in my list of priorities. They keep on telling me that I should put a great deal on finishing my studies. They say (like every parents say), it is the only thing they could leave to us when they pass away. So, without thinking about it thoroughly, this idea was instilled in my mind right away. But now that we were asked to write our Idea about education and relate it with Riyals, this may serve as an opportunity for me to assess and reinforce this thought. We will write a custom essay on Education for Rizal Education for me specifically for you for only $16.38 $13.9/page Order now As what the books say, the importance of education is quite clear. Education is the knowledge of putting ones potentials to maximum use. One can safely say that a human being Is not In the proper sense till he Is educated. The training of a human mind is not complete without education. Education makes man a right thinker. It tells man how to think and how to make decision. Only through the attainment of education, man is enabled to receive information from the external world; to acquaint himself with past history and receive all necessary Information regarding he present. Without education, man is as though in a closed room and with education he finds himself in a room with all its windows open towards outside world. The thought that education is indeed very critical for a nation to be at its best is not new to us. Right? Even our national hero has a say on this. In his works and writings, his educational philosophy is the most emphasized. Philosophy may be defined as the study and pursuit of facts which deal with the ultimate reality or causes of things as they affect life. Racial concept of the importance of education is clearly enunciated in his work entitled Instruction wherein he sought improvements In the schools and In the methods of teaching. He maintained that the backwardness of his country during the Spanish era was not due to the Filipinos indifference, apathy or indolence as claimed by the rulers, but to the neglect of the Spanish authorities in the islands. For Racial, the mission of education is to elevate the country to the highest seat of glory and to develop the peoples mentality. Since education Is the foundation of society and a requisite for social progress, Racial claimed that only through education could the country be saved from domination. Racial philosophy of education, therefore, centers on the provision of proper motivation in order to strengthen the great social forces that make education a success, to create in the youth an innate desire to cultivate his intelligence and give him life eternal. Another thing, Racial also sees education as the basis for his Idea of an Ideal Polling. We can even observe in all his works and writings education plays a very important 1 OFF ole. HIS snatchers are greatly snap Day coeducation. For Instance, In Nils Noel Me Teenager, the character of Crisscross Barbara, the elements of knowledge and education is clearly depicted. This is the reason why it is said that Barbara is the character representation of Jose Racial. He used education as a means towards attaining his aim of Philippine independence. Upon searching for our report in Pl which is the Second Wave of Racial Travels, I came across his letter to the women of Mallows. This letter is a way of extending his admiration to the said women. This also make my previous statements true, Racial really puts much value on education. In this letter of his, Racial pleads to the mothers for them to teach their children to love our mother nation and to fight for our liberty. Through this end also, our children will be able to acquire their worthy education. The thoughts of Racial on education and how he used it as weapon for attaining Philippines independence made me realize its true meaning and importance. I remember, when I was still young, education for me is being able to go to school, nothing more. .ua71f33905c3b6e730ae04f02889fcb31 , .ua71f33905c3b6e730ae04f02889fcb31 .postImageUrl , .ua71f33905c3b6e730ae04f02889fcb31 .centered-text-area { min-height: 80px; position: relative; } .ua71f33905c3b6e730ae04f02889fcb31 , .ua71f33905c3b6e730ae04f02889fcb31:hover , .ua71f33905c3b6e730ae04f02889fcb31:visited , .ua71f33905c3b6e730ae04f02889fcb31:active { border:0!important; } .ua71f33905c3b6e730ae04f02889fcb31 .clearfix:after { content: ""; display: table; clear: both; } .ua71f33905c3b6e730ae04f02889fcb31 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ua71f33905c3b6e730ae04f02889fcb31:active , .ua71f33905c3b6e730ae04f02889fcb31:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ua71f33905c3b6e730ae04f02889fcb31 .centered-text-area { width: 100%; position: relative ; } .ua71f33905c3b6e730ae04f02889fcb31 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ua71f33905c3b6e730ae04f02889fcb31 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ua71f33905c3b6e730ae04f02889fcb31 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ua71f33905c3b6e730ae04f02889fcb31:hover .ctaButton { background-color: #34495E!important; } .ua71f33905c3b6e730ae04f02889fcb31 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ua71f33905c3b6e730ae04f02889fcb31 .ua71f33905c3b6e730ae04f02889fcb31-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ua71f33905c3b6e730ae04f02889fcb31:after { content: ""; display: block; clear: both; } READ: Artificial Intelligence EssayBut it is a whole heap more. Education is a word with too many dimensions, too many to mention. Education plays an important role in the progress of an individuals mind and country. Ignorance and poverty are major speed-breakers in the swift developing country and can be overcome easily through education. You cant really call yourself educated if you can read and write or get flat Is in every subject. A person who is educated has a certain atmosphere around him, of dignity and wisdom. If you are educated, you dont need to abide by the facts that the book recites, or follow Aristotle philosophy. Like Jose Racial, an educated person builds on the facts the book says and has his own philosophy. If you are educated, you cant have a wrong philosophy. Education is everything. People are made aware of what is going on in the wide world and can understand these issues and take necessary measures. The quality of human resource of a nation is easily Judged by the number of literate population living in it. This is to say that education is a must if a nation aspires to achieve growth and development and more importantly sustain it. This may well explain the fact that rich and developed nations of the world have very high literacy rate and productive human resource. In fact these nations have started imparting selective training and education programs so as to meet the new technical and business demands of the 21st century. The importance of education cannot be neglected by any nation. And in todays world, the role of education has become even more vital. It is an absolute necessity for economic and social development of any nation. Source:Life, Ideas, and Works or Racial by Zelda

Business Communication Appropriate Inter-Personal Businesses

Question: Describe about the Business Communication for Appropriate Inter-Personal Businesses. Answer: Introduction Excellent interpersonal skills such as appropriate non-verbal communication and effective listening skills are essential. Moreover, Intercultural competencies, delivering effective oral presentations, developing effective organizational culture and team communication- all are necessary for a business to flourish. Since business is carried out across countries, it is important to develop intercultural communication skills. Broadly speaking, intercultural communication is a kind of communication that is necessary to share information across different social groups and cultures. Interpersonal communication refers to the method by which people exchange feelings, meaning, and information through non-verbal and verbal messages (Guffey Loewy, 2012). The paper would choose the areas of interpersonal skills and intercultural communication as the subject of staff training in Fatnemup Pty Ltd which is a manufacturer of baby formula. The paper would justify the reason for choosing these areas a nd provide advice for its implementation. Moreover, the recommendations would be based on expert opinion, factual information, and knowledge gained through business communication (Lolli, 2013). Interpersonal communication Interpersonal communication is a very vital element in human society. It defines a person and turns ideas into written and spoken words. It is essential because humans can convey their thoughts, feelings, needs, and wants. Mostly, it is a mixture of sender and receiver messages. Interpersonal skills are essential in a baby formula manufacturing company like Fatnemup because the people in the company would need each other to get acquainted and achieve their goals and objectives. Interpersonal skills include appropriate non-verbal communication, effective listening, personal presentation, facial expressions, gestures, body language and providing proper feedback (Leathers Eaves, 2015). Since the company has its set up in countries other than Australia, non-verbal communication skills are of utmost importance to the enterprise. Listening is a vital part of interpersonal skills. In fact, the first step of beginning any conversation is to listen. Active listening helps to avoid misunderst andings. In a company which produces baby food, it is paramount to hear each other. Moreover, effective non-verbal communication skills are essential while addressing an audience or counseling women. It is crucial that mothers and community members receive the correct method and procedure to give baby food to their children (Eunson, 2012). Interpersonal skills like non-verbal communication are also very essential while dealing with the consumers outside the home country. For instance, a person from Japan may not understand the language of Australia. But he/she will surely understand body language, gestures, and facial expressions. Thus, it is imperative that the staff of the company is trained to use their interpersonal skills more efficiently. A better communication within an organization would mean proper flow of information. The perceptions and understandings of the individuals would not vary much from person to person. Development of interpersonal skills would lead to effective plans and strategies for the company. This would prove to be profitable for the enterprise (Blume et al., 2013). The company can organize a training program for its staff in which it can teach them to develop non-verbal skills and work upon the gestures. This would help the business to deal with the foreign clients more efficiently. Since the members of a team or the staff of a company cannot work in isolation, proper communication skills are vital. Moreover, interpersonal communication is a useful tool for motivating the employees (Hynes, 2012). Employees would provide sound reinforcement and feedback if there is appropriate communication. Also, it would enable the employees to take better decision. It would prepare them in the case of an advantageous or disadvantageous situation. It would motivate employees to participate more in the activities that organization arranges. Interpersonal communication skills in an organization help to understand the goals and needs of the company. It contributes to balance the demands and requirements of the stakeholders. Moreover, it helps to identify new trends and opportunities in the market and formulate strategies accordingly. It also helps to improve collaboration in the team (Eunson, 2012). Intercultural communication In the present world of globalization, intercultural communication plays a crucial role in business. There may be cultural differences in the members of a global team, but those differences must not act as a barrier in the firm. Cultural differences may affect the productivity and effectiveness of a company. Hence, it is imperative to develop intercultural communication skills. Culture involves the values, beliefs, traditions, and attitudes of a group of people. The communication between individuals, choice of words, acknowledgment, and understanding- all depend on culture and are influenced by it. Regardless of the location, intercultural communication must be unhindered between companies for a successful business. Intercultural communication is essential for a company strategically. High and low context cultures, language, power distance and nonverbal differences are the primary factors which affect cross-cultural communications. Since the workplace in the modern world is becoming vast with every passing day, it is crucial in binding the company together through effective cross-cultural communication skills (Thill et al., 2013). The company, Fatnemup must work on the cultural-communicative skills of its employees to enhance interaction. The company must strive towards breaking up language barriers and stereotypes. Language Training programs are an effective way to develop cross-cultural communication skills. It can be a five or six months program aimed at training Australian managers to learn the business practices of some other country. The program may comprise seminars, short lectures, language courses, role plays, group discussions, in-house training programs, and language courses (Burgoon et al., 2013). The cultural differences must be considered to optimize communication between different groups. The employees must be aware of the cultural background they are working in and must respect them. The behavior of the staff while working in a different cultural arena must be appropriate. The management must cultivate within its employees understanding and mutual acceptance for other cultures. The training program can explain the team members that they would experience different holidays while working in various time zones and across different cultures. They must be told that the staff may face problems while working in varying cultural locations. This would prepare the members to cope up with the issues. Hence, they would be able to work more efficiently. Prior knowledge and information would help the employees to understand different needs and means to reach a culturally diverse audience (Eunson, 2012). Employing a translator would prove very effectual in coping with cross-cultural barriers. A translator would enhance communication and help everyone recognize communication and cultural differences. Also, it is the responsibility of the translator to ensure that despite cultural and language differences, the team members would come together and accomplish a project successfully. It is essential to improve intercultural communication as a lack of another culture's knowledge may lead to unexpected communication mistakes. Such mistakes may offend or confuse the people the company may wish to communicate. It may cause serious errors in business deals and agreements. Moreover, effort and time to improve cross-cultural skills elevate trust between business organizations. Ignoring cultural differences would mean arrogance and would impact business relation in a negative way (Hynes, 2012). Conclusion Through the report, one can analyze the importance of interpersonal and intercultural communication skills for a successful business. Training programs would enhance multicultural skills and help to reduce differences. Intercultural Seminars and workshops are an effective way to prepare the staff of the company. A culturally diverse environment would manage and promote diversity within the organization. This would reduce and eliminate incidents of ethnic and racial conflict. The company must focus on communication skills. To reduce cultural conflicts, one must be patient. Interpersonal communication skills of the employees must also develop to ensure a smooth running environment. Recommendations It is essential to understand how people communicate, make decisions, and comprehend while working in different cross-cultural backgrounds. The company can consider the following recommendations to improve the interpersonal and intercultural communication skills. The company must evaluate and monitor the efficiency of the communication programs to increase effectiveness. The management must encourage its staff to participate in such programs. The company must recognize employee building capabilities. To improve food and nutrition programs and resolve nutrition related issues, it is imperative for the company to develop interpersonal skills as well. Proper communication would allow the members to recognize their needs and problems and decide on the measures they can undertake collectively (Lolli, 2013). Employees are not able to resolve conflicts between them. During such situations, interpersonal communication skills help the employees to resolute conflict. Interpersonal communication is one of the key components to manage conflicts within an organization. It contributes to diffuse hostile and stressful situations. The company can undertake personality development training. It would help the staff to thrive even in hostile conditions. Awareness of one's character is helpful in analyzing situations and taking correct decisions (Hynes, 2012). Employees must use personal pronouns like I and We. This would make the statement of a person more influential and powerful. Moreover, it is a direct mode of communication and hence is more efficient. One must also maintain congruence between nonverbal and verbal messages. The tone in which a person speaks must never be sarcastic or ironic. This would lead to an adverse effect on the listener. Physical and verbal congruence builds up confidence and trust between the customer and the management. References Blume, B. D., Baldwin, T. T., Ryan, K. C. (2013). Communication apprehension: A barrier to students' leadership, adaptability, and multicultural appreciation. Academy of Management Learning Education, 12(2), 158-172. Burgoon, J. K., Guerrero, L. K., Floyd, K. (2016). Nonverbal communication. Routledge. Eunson, B. (2012). Communication in the Workplace. John Wiley Sons. Guffey, M. E., Loewy, D. (2012). Essentials of business communication. Cengage Learning. Hynes, G. E. (2012). Improving employees interpersonal communication competencies: A qualitative study. Business communication quarterly, 1080569912458965. Lawrence, T. (2015). Global leadership communication: A strategic proposal.Creighton Journal of Interdisciplinary Leadership, 1(1), 51-59. Leathers, D. G., Eaves, M. (2015). Successful nonverbal communication: Principles and applications. Routledge. Lolli, J. C. (2013). Interpersonal communication skills and the young hospitality leader: Are they prepared?. International Journal of Hospitality Management, 32, 295-298. Martin, J. N., Nakayama, T. K. (2013). Experiencing intercultural communication. McGraw-Hill Higher Education. Thill, J. V., Bove, C. L., Chatterjee, R. B. (2013). Excellence in business communication. K. Subramanian(Ed.).Pearson. Goetsch, D. L., Davis, S. B. (2014). Quality management for organizational excellence. pearson. Thill, J. V., Bove, C. L., Chatterjee, R. B. (2013). Excellence in business communication. K. Subramanian (Ed.). Pearson. Williams, C. (2013). Principles of management. South-Western/Cengage Learning.

The Passage Below by Chris Hedges and Sam Harris

The Passage Below by Chris Hedges and Sam HarrisThe Passage Below is an excerpt from Empire of Illusion by Chris Hedges and Sam Harris. It's a must read for everyone. There are several reasons why I recommend this book.Chris Hedges is an accomplished author and his new book is on par with his work in Desert Warrior, The Wild Geography of Fear, On Killing: A Memoir, The Death of Great Powers, and Other Essays, and other books that I like to call like it. His book is exceptional. If you are at all interested in politics or international affairs, read The Passage Below.Sam Harris has been called the most important living philosopher and his newest book, End of Faith, is similar. Sam is clearly more concerned with philosophy than he is about politics, but the political aspect is substantial. In the end, though, I found that I wanted to read his political-philosophical works because the arguments in those books were more powerful than those in The End of Faith.This is the third book by Sa m Harris and the first to contain a chapter on religion. I found it intriguing that he gave atheism a hearing in his new book. His previous books have also been highly acclaimed and I have always considered him one of the most important thinkers alive today. If you haven't read any of his work, then this book is a great place to start.I believe that one can argue that Sam Harris is a social philosopher and his discussion of the topic is fascinating. His book is well worth the time spent in reading it and I recommend it highly.The Passage Below is an excellent read and is a very good introduction to philosophy. It explains why political leaders fight amongst themselves and why they manipulate the public opinion so as to increase their power. It's an amazing piece of writing that will leave you awestruck and inspired.When you read Empire of Illusion by Chris Hedges and Sam Harris, you are reaping the benefits of two great thinkers that have dedicated their lives to advancing human con sciousness. They do a good job of explaining the conflicts that occur between the so-called 'enlightened' elite and the vast majority of people, who still want and need God. What I like about this book is that it does not promote any specific religion or theology; instead, it presents compelling arguments for why there are no rational grounds for belief in God.The reason that this book is written in the same vein as Ron Paul's End the Fed is that they both provide compelling arguments for why socialism is both unworkable and immoral. If you read the last chapter of Empire of Illusion by Chris Hedges, you will discover that the future of humanity is not as bright as most people think. If you don't think there is a crisis and not enough people are being saved, then don't waste your time reading The Passage Below. It's an interesting and thought-provoking book with some very valuable information.

Tragic Hero in Modern Drama Essay Example

Tragic Hero in Modern Drama Essay Modern drama tends to combine faith of the character and reality in one play. There are many plays where tragic heroes manage to survive, but they fail to cope with their inner passions and ego. I think that this idea is central to Henrik Ibsen’s â€Å"A Doll’s House†, especially to Nora’s character. In the novel the author shows the changing nature of Nora stressing that relations with her husband have resulted in miscommunication and misunderstanding. Therefore, the paper discusses the character of tragic hero in relation to Nora and her opposing characteristics to such a definition. The objective of the paper is to prove that Nora is not a tragic hero because she is able to enact toward her own fate. Plato’s idea of tragic hero will be incorporated to provide the platform for the argument of the paper. Ibsen incorporates Plato’s ideas about morality and free will in the play. Morality, according Plato, is the reason why a person does something in particular way. Ibsen allows Nora to leave dull life with Helmer. Nora has a freewill choice and she decides to become strong person, rather than tragic hero. Nora doesn’t feel strong and confident when she lives with Helmer and she realizes that she is morally obligated to herself and the existing universe to change her life. She decides to escape from life of common housewife in order to explore real, yet unknown world. For example, Ibsen writes about Nora: â€Å"Maybe.   But you neither think nor talk like the man I could bind myself to.   As soon as your fear was over-and it was not fear for what threatened me, but for what might happen to you-when the whole things was past, as far as you were concerned it was exactly as if nothing at all had happened.   Exactly as before, I was your little skylark, your doll, which you would in future treat with doubly gently care, because it was so brittle and fragile.   Torvald it was then it dawned upon me that for eight years I had been living here with a strange man, and had borne him three children.   Oh, I cannot bear to think of it!   I could tear myself into little bits!   Ah, Torvald, the most wonderful thing of all would have to happen† (71-72). We will write a custom essay sample on Tragic Hero in Modern Drama specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Tragic Hero in Modern Drama specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Tragic Hero in Modern Drama specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Modern drama is interested in human nature. Actually, it defines human nature as the nature of reason. It means that it is not strictly associated with human feelings and passions. Ibsen is willing to represent reality truthfully. Morality then, becomes the crux of playwriting.   Morality is reason.   However, it doesn’t mean that classic Greek writers were ascetic. Instead, they portrayed passion, emotions and feelings in their works. They argue that ethics of humanity leads character to happiness at the end of the modern play. Plato defines such situation as eudemonism, which means blissful. In the final scene of the play this word is used to describe correctly Nora’s state of mind when she leaves her husband. For example, one analysts – Johnston argues that Nora’s decisions are similar to Antigone’s tragedy. He writes: â€Å"It is, by contrast, a tragedy, and Nora has (for me) far more in common with, say, Oedipus or Antigone than she has with Major Barbara or the Goodbye Girl.   Her exit, thus, is much more a self-destructive assertion of her uncompromising and powerful ego†¦Ã¢â‚¬ . (Johnston Paragraph 5) Simply saying, when leaving the husband, Nora proves that she is a strong person who is willing to shape her own life outside her husband’s path. Nora makes her decisions by free will and, therefore, she is of heroic nature, rather than of tragic one. One more point to mention is that character should be discussed in terms of choice which is rooted in virtue. Modern plays are not only written obsessively about virtue, but also about the reality of an individual when they are presented with their own humanity.   Heroes in the played are defined according their respond to state of humanity.   Thus, Nora has to be considered a hero as she realizes that she has to change her life herself and not to wait for someone’s help. Moreover, she doesn’t become upset about her chances or circumstances in contrast to Torvald. Ibsen, in such a way, should be treated as optimistic writer. Plato believed in human nature and he was both an optimist and realist. Plato had his own ideas about the evil in the person stating that that a person only does evil in ignorance, for he believed everyone, just as himself, wants only what is good. Nora seeks for new life, to express her true identity and personality, to express her emotions and feelings. He doesn’t want to fulfill her husband’s wishes and desires any more. However, Helmer can’t understand why Nora decides to leave him. Helmer is presented as truly egotistical character whose selfish nature refuses to allow his wife to leave him for any reason and in this thought his tragedy is revealed. In modern drama the lesson is how to make a free choice, not how to escape from reality. And Nora shows that every person is able to make his choices. In modern drama choices can be either good or evil. They can be dichotomized into heroism and a state of succumbing to one’s own humanity. The tragic hero may perform badly, but in the end of the novel good always wins. When character does evil things, he/she is driven by unlimited desire. The person becomes obsessive and he simply is willing to do something evil to receive satisfaction – as Torvald expected Nora to be his constant ‘doll’. Such situation emerges when appetitive part of the soul overtakes the rational part making person weaker. In other words, when natural desires are on the first place, then the person isn’t interested in revealing the truth or the reason.   Nora and Torvald are to extreme characters in the play and in modern drama: Nora is the hero who manages to take control of her life and to make free will choice instead of simply following her husband’s life, whereas Helmer fails to make his own choice and he doesn†™t want Nora to leave him and to go her own way. His denial is likely to be based on ignorance and lack of control over his own life. (Wientraub 68) Modern drama, as Ibsen shows in his â€Å"A Doll House†, is the truth of life and self reflection through characters. Realism is used by the author to explain Nora’s free will decisions. The borders between good and evil disappear when the audience decides to justify Nora in her choices. Nora has to leave her husband to develop her own standards, not her husband’s. Surely, Ibsen is realist who states that circumstances play crucial role in human contingencies. This is especially true for Nora. The author represents with life at human entire naked state. For Helmer his ‘naked state’ is when he realizes that he can’t to take control over his life and his wife anymore and the life he used to is ruined when Nora leaves. Helmer lacks control and it is a direct reflection of Nora’s choice. In his lack of control the audience or reader may see that Helmer is a man whose actions are determined by a set of rules and, moreover, he does not believ e in surprises. He is shocked that Nora is leaving and the audience can see that life was not what Helmer expected. The climatic scene in the play is when Nora decides to leave her life, as her husband defines, and it makes the play’s characters multi-dimensional. The promise of modern drama is veracity which takes control over depression of life and deception toward everyman. Ibsen was honest in his writing, and he doesn’t depict heroic standards in his play as everyone has his own Achilles heel. Despite the fact that the play ends with a sad note, the central idea is that every person has to make his own choices going through life. The realism of choice allows the audience to believe they may follow the fate or to change their lives. Modern drama doesn’t give no illusions about harsh reality, but she gives the difference between fate and circumstance.